Policies & Client Information

1. Booking & Appointments

All appointments must be booked in advance. A WhatsApp confirmation message is required to secure your slot. Please arrive with clean, makeup‑free lashes to ensure the best results.

2. Cancellation Policy

• Cancellations or rescheduling must be made at least 24 hours before your appointment.
• Late cancellations may result in a fee or refusal of future bookings.
• No‑shows will not be rebooked without a deposit.

3. Late Arrivals

• If you are more than 10 minutes late, your appointment may need to be shortened.
• If you are 15+ minutes late, the appointment may be cancelled and treated as a no‑show.

4. Patch Tests

• A patch test is recommended for new clients or those with sensitive eyes.
• Patch tests must be done at least 24 hours before your appointment.
• If you decline a patch test, you accept full responsibility for any reaction.

5. Infill Requirements

• Infills must be booked every 2–3 weeks.
• You must have at least 40% of your lashes remaining for an infill.
• Anything less will be charged as a full set.

6. Aftercare Responsibility

Clients must follow the aftercare instructions provided, including avoiding water, steam, and heat for 24 hours, no mascara or strip lash glue, no picking or pulling, and regular gentle cleansing. Poor aftercare may affect retention and is not the responsibility of the lash artist.

7. Refunds & Guarantees

Due to the nature of the service, refunds are not offered. If you experience an issue within 48 hours, please contact us and we will assess the situation.

8. Health & Safety

• Clients must inform the lash artist of any eye conditions, allergies, or recent treatments.
• We reserve the right to refuse service if it is unsafe to proceed.
• All tools and equipment are sanitised between clients.

9. Children & Guests

For safety reasons, children and additional guests are not permitted in the treatment area.

10. Photography & Social Media

Before & after photos may be taken for portfolio and social media use. If you prefer not to be photographed, please let us know before your appointment.

Downloads

You can download and review the following documents before your appointment:

• Cancellation policy (PDF)
• Consent Form (PDF)
• Consultation form (PDF)
• Patch Test Consent (PDF)
• Insurance (PDF)
• Lash Mapping (PDF)

← Back to Home